Refund policy

REFUNDS & RETURNS

Unused and unopened products may be returned within 14 days of delivery.

To be eligible for a return, the product must be unused, unopened, and in its original packaging. Return shipping costs are the responsibility of the customer. Please contact us at: info@cowboybobs.com to start your return.

Used products are not eligible for return or refund.

Approved refunds are issued to the original payment method once the returned item is received and inspected.

To start a return, you can contact us at info@cowboybobs.com. Please note that returns will need to be sent to the following address: 3943 Irvine Blvd, Suite  55, Irvine, CA 92620

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.